Customer relationship management is an approach to managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
- This product is an innovative mix of Customer relation management and the Information Technology.
- It implement sales promotion analysis, automate tracking of a client’s, performance management, Scheduling, Absence management and others.
- Use of data warehouse technology, this feature is about following the technology trends and skills of value delivering using technology to aggregate transaction information, to merge the information with CRM products, and to provide KPI (key performance indicators).
- This helps in developing and maintaining client relationships.